Frequently Asked Questions

Can I order by phone or fax? 
To ensure you receive your order as quickly as possible, we recommend you make your purchase via the Shopping Trolley on the website. However if you are not able to access the site, White Pony is happy to take your order by phone. Due to security issues, we will only accept faxed orders if you contact White Pony by phone first. Please feel free to contact us on +61 3 9331 0141. Please leave a message and a White Pony team member will happily return your call.

What forms of payment do you accept?
White Pony accepts MasterCard, Visa, AMEX, and Diners. Remember, your credit card will only be charged once your purchase is shipped. White Pony does not accept cash, cheques or cash-on-delivery - sorry.

How long will it take to receive my order?
The length of time it takes to ship your order is dependant on where you are located. For orders within Australia, delivery will be between 3 and 5 working days for standard delivery. For international orders please allow between 6 and 12 working days.

What countries does White Pony ship to?
White Pony sends parcels globally to all countries.

How do I unsubscribe from emails?
We only send emails to members that have requested to receive them within their registration. If you wish to unsubscribe from these emails, simply sign-in and update your email preferences. You can also unsubscribe by clicking the link at the bottom of any email communications from White Pony. If you continue to have problems, please contact us for further assistance.

How do I update my account details?
White Pony allows you to change or correct your personal information at any time. Simply sign-in using your email address and chosen password, and you will find options for editing the information you have submitted.

If you have any further questions regarding ordering and delivery please email White Pony on info@whitepony.com.au.